Mathis Brothers Furniture sells furniture for every room of the home. Customers can visit Mathis Brothers Furniture for quality, affordable pieces to fill the dining room, home theater, home office, patio, living room, bedrooms, and dining room. Mathis Brothers Furniture goes above and beyond expectations by providing a Furniture Protection Plan (FPP) for all products. With the FPP, Mathis Brothers Furniture supplies an assortment of fortifying and cleaning products to help keep home treasures and décor clean and undamaged for years. 

The FPP also covers various types of accidental damage to furniture and comes in a range of protection options. If covered accidental damage occurs and is not repairable using the FPP products, Mathis Brothers Furniture will repair or replace the item with a new one. Damage covered under FPP plans includes stains from food, beverages, ballpoint pens, nail polish, water, and newspapers.

Customers at Mathis Brothers Furniture not only benefit from the store’s FPP, they also have access to design professionals who can help take the guesswork out of decorating a home. Mathis Brothers Furniture provides a design center that customers can access from the comfort of their own homes on the Mathis Brothers Furniture website, www.mathisbrothers.com. Clients can view a page on designer tips, a room planner, and links to the company’s many vendors. 

In an expression of caring and concern for its community, Mathis Brothers Furniture has been involved in a number of public service ventures, partnerships, and events. In so doing, Mathis Brothers Furniture has worked with the Regional Food Bank of Oklahoma, Bob Hope Classic Golf Tournament, Symphony Designers Show House, Integris Baptist Jim Thorpe Rehabilitation Gala, Sustainable Furnishings Council, and Ultimate Home Makeover.

http://oklahomacity.bbb.org/article/OKC-BBB-Presents-2011-Awards-for-Customer-Service-and-Ethics-29022

PRESS RELEASE

For Immediate Release From

The Better Business Bureau Serving Central Oklahoma

17 South Dewey St. OKC OK 73102

(405) 236-5292 Contact Bob Manista



BETTER BUSINESS BUREAU OF CENTRAL OKLAHOMA ANNOUNCES WINNERS OF 2011 TORCH AWARDS FOR BUSINESS ETHICS AND CUSTOMER SERVICE

AUGUST 17, 2011. The Oklahoma City Better Business Bureau announced today the winners of the organization’s annual Torch Awards for customer service and ethics in the OKC marketplace. The winners were chosen from among businesses Accredited by the OKC-BBB.

“Today, our purpose is to congratulate the businesses who have truly gone the extra mile, who consistently jump through hoops to satisfy their customers,” said OKC-BBB President Bob Manista. “The Bureau database was programmed to select the outstanding companies we’re honoring today based on the number of years in business, numbers of inquiries from the public, the manner and time in which disputes were settled, as well as factoring in Accreditation status and the number of employees and other statistical information deemed of importance by the Bureau’s management and Board of Directors.”

Each business has each earned the award based on years of exemplary service that any business owner or manager should be proud to have achieved.

Every year, one of the surprises for the BBB’s staff and Board is which auto dealer will top out over the rest when the awards are tabulated. This year, it’s BOB MOORE AUTO GROUP. Bob Moore has been a member since 1970, and even through the ups and downs of a crazy market with soft sales, Bob Moore and his staff have never lost sight of what’s really important: Putting folks in cars that suit them. Complimentary letters routinely remind us that his staff service the customer before, during and after the sale, and have been known to the BBB staff to bend internal policies to take care of problems that come up.

Champion Windows, which has been in operation in our area since 2001, but has roots in Ohio dating back to the 1950’s, conducts its business in Oklahoma City with precision, honesty, and great clarity. In many areas, the advertising of replacement windows is a real headache for Better Business Bureaus, but Champion is a major reason why this marketplace enjoys advertising in this industry. Recent programs like its efforts to curtail local hunger set it apart from competitors, but Champion remains at the forefront of product technology and customer service.

Feeling comfortable? Feeling cool? Thank Drabek and Hill, the official AC supplier of the Better Business Bureau. Over the past four years, Drabek and Hill have replaced each of the three units cooling this building, and the BBB expects to remain comfortable for years to come. It’s more than selling a good bid, it’s knowing that Drabek and Hill will be there to take care of the units and stand behind what they sell. That’s not an uncommon experience for the company’s customers. Since 1961, the company has shown all of its customers at least that level of speedy service, genuine care, and professionalism.

Each year during storm season, the BBB braces for the run of out-of-state businesses that rush into Oklahoma to convert wrecked roofs into big money, and the BBB scrambles to keep up with inquiries about all the new faces showing up in town. The Better Business Bureau and local home owners didn’t have to worry about Excel Roofing and Construction, though. Tom Balkins and his crews have been in the area for more than ten years, and all that time has been spent doing great work for their customers. They’ll be there to honor a warranty today, tomorrow, and next year.

Frontier City may be one of the newer Accredited Businesses to appear on this list of award winners after joining in 2008, but generations of Oklahomans have looked forward to the opening of the park and the thrills of a day spent at an amusement park. From individual tickets to groups, the patrons of the park come away with a safe, satisfying experience for children of all ages. Frontier City has become one of central Oklahoma’s best entertainment values, largely thanks to dollar-stretching season passes that keep the kids entertained and parents sane without going broke.

Like roofing, consumers want to know about the members of the in-home computer repair industry. Makes sense. When your home computer breaks down, there are all the usual concerns of inviting a stranger into your home, but you also have to find a company you trust with your personal memories, financial records, and other details that you can’t afford to have parading around in public. G & H Computer Repair jumped ahead of the pack. Providing solid repairs at affordable prices is one thing, but doing it in a manner people trust and have confidence in is what wins awards.

Globe Life Insurance has been around for a long time. Since 1953, in fact. And it joined the Better Business Bureau two years later, before there were websites and when operators used to read Bureau reports from file cards stocked in cabinets. Like most insurance companies, Globe receives complaints. Unlike many, Globe Life appears to take a genuine interest in satisfying its customers even when the letter of the policy and what the firm is required to do is clearly defined. Globe does an outstanding job of putting the truth of things into terms a layman can understand in an industry that too often relies on complicated language and user-specific terms.

When consumers can buy furniture from competitors ranging from converted gas station parking lots to internationally-known showrooms, it must be tempting for managers to resort to a shell game of advertising tactics, shoddy merchandise, and lackluster warranties. Mathis Brothers Furniture rises above the pack of the many fine furniture dealers in our area and leaves the shady operators in the dust with unparalleled customer support and quick dispute resolution practices. Discount stores may dabble in selling whatever cheap furniture fits on their trucks, but OKC consumers who buy quality merchandise know that Mathis Brothers is the place to go for what they need.

As one might expect, consumers are far more likely to request BBB reports or file complaints on big ticket items like cars and major repairs than incidental expenses. The largest single investment for most families is their home, and Richardson Homes has hammered together a solid reputation since joining the BBB in 2003. Offering high-quality construction at affordable prices, the company has become very familiar to Oklahoma residents thanks to its family-friendly jingle.

TINKER FEDERAL CREDIT UNION has served Oklahoma since 1946 and joined the BBB in 1991. Throughout its history, Tinker has been at the cutting edge of customer service and progressive thinking concerning everything from savings accounts to car loans. Most banking transactions are pretty straight-forward, aren’t they? You deposit money. You write a check. You pay your loans on time. How hard is it? You’d be surprised at the sort of complaints and misunderstandings that come up. You’d also be surprised at the patient, thoughtful, and thorough replies TFCU employees render when complaints do cross their desks.

Also honored at the event were Jennifer Griggy and Ali Meyer, both of KFOR, News Channel 4. Griggy is the morning show producer who consistently gives a voice to consumer news and warnings, and Meyer’s “Dolls and Dollars” reports have done a great job of educating the women of our area to their importance in the marketplace.

The BBB, its Board of Directors, Staff and Membership offer congratulations to all of the winners.

The concept of the Better Business Bureau giving awards for companies with outstanding customer service and a consistent display of solid ethics in the marketplace goes back decades. Now, about half of the 120 or so Bureaus across North America have one form of award under one name or another. The national umbrella organization (The Council of Better Business Bureaus) thought it was such a great idea that it adopted a nationwide award program a few years ago.

Thank you Oklahoma for voting Mathis Brothers Oklahoma's "Best Furniture Store" and "Best Contemporary Furniture Store."

http://newsok.com/theoklahoman/readerschoice

Testimonials from around the country.


“Problem with original purchase.  The original sofa’s fabric would have areas of faded spots after your sat there for a while and could not be brushed out.  We decided to return the sofas (2).  While at your store, we met with our sales person.  He helped us with the return and picking out other fabric for the same style sofa.  We are now very pleased with theis new fabric.  With the help of our sales person, we were able to keep the same style sofa with new and different fabric, he was very helpful.” D.G. Yorba Linda, CA  92886  – 

“Very friendly sales staff.  Sales manager James Hicks was wonderful and did not make me feel pressured into a sale.  He was very understanding and attendant to my needs.  The delivery men were prompt, friendly and courteous.  Mathis Brothers is an excellent place to shop for furniture.” S.S., Riverside, CA 

“We appreciate the courteous and helpful sales people we talked with as we selected the items of furniture we wanted.  They offered creative solutions we needed.  Once our selection was made, the sales transaction was speedy and handled efficiently.  The rug we purchased was bound and brought to our car quickly – no delay.  The home delivery was on time.  The men did a great job bringing the items into the house and setting up everything.”  D.S., Cushing, OK 

“I shopped and made purchases 3 times in a month’s time.  Every time, the product selection and service was great.  We had 4 separate deliveries.  Each time the delivery crew was courteous and careful.  Excellent Services!!” S.M., Oklahoma City, OK 

Headquartered in Oklahoma City, Mathis Brothers Furniture offers customers name-brand furniture for every room in the house at discount pricing. In operation for more than five decades, Mathis Brothers Furniture possesses vast experience with all types of furniture and employs nearly a dozen design specialists to help customers make their vision a reality. Areas of the house such as the kitchen, bedrooms, and dining rooms all require specific pieces of furniture, but the home office is slightly different.

Many people who maintain a home office utilize the space for more than just work—they host guests or transform it into a recreational space after hours. Because of the unique nature of many home offices, it is important to ensure the room is functional while keeping a warm, inviting appeal. Here are a few tips to make that dream a reality.

Assess Your Needs: Most people do not need to devote an entire room and buy several pieces of furniture to create a productive work environment. In fact, many people who work from home need little more than a computer to get the job done. With that in mind, shop around for a compact desk and look for space-saving storage options, such as stackable bins and filing cabinets, which take up floor space.

Maximize Your Space: Scooting your desk into a closet or finagling it around a corner can free up valuable space in the home and give a little more privacy during the workday. If you have to share a larger space, consider setting up a partition or screen to cut down on noise and visual distractions. For those setting up an office in a shared area, look into lightweight pieces of furniture that can be easily rearranged for company.

Keep Work Separate: While your bedroom may have enough space to squeeze in your desk and your supplies, having your office in the area where you relax can make it difficult to slip into “work mode.” It is also a bad idea to place your desk in the middle of the family room or where people tend to congregate. Try to place your desk in a quiet area conducive to deep concentration and prolonged stretches of solitude.

Mathis Brothers

In the late 1940s, Don and Bud Mathis began working in their parents’ Oklahoma City-based furniture store, which served as their introduction to retail and the furniture business. Using the skills they learned from their parents, the Mathis brothers opened their own appliance business buying refrigerators and refurbishing them for resale in local stores. Eventually, the brothers decided to follow their parents’ example and established Mathis Brothers Furniture. After opening the store’s doors in 1955, Don and Bud began expanding advertising tactics. They decided to create a variety show, the Country Social, for the entertainment of all Oklahomans. The Country Social attracted some of the largest artists at the time, including George Jones, Johnny Cash, Patsy Cline, and Merle Haggard, granting a great deal of exposure for Mathis Brothers Furniture.

Although Bud eventually left Mathis Brothers Furniture to pursue new ventures, Don continued the Mathis Brothers tradition by involving his two sons, Bill and Larry. Having served in various roles at the store since an early age, Bill and Larry quickly became excellent managers, purchasing the store from Don in 1988. Don then founded Factory Direct, a mattress manufacturer that Mathis Brothers Furniture later incorporated. The store continues to sell Factory Direct mattresses under the label Lady Americana.

When Bill and Larry took control of Mathis Brothers Furniture, they implemented a new business model. Instead of marking up products and then offering seasonal sales, the store began an “everyday low price” policy. Taking the guesswork out of furniture shopping, the new policy ushered in an era of success for Mathis Brothers Furniture. Shortly thereafter, the brothers opened a new furniture outlet in Tulsa. In the late 1990s, they broke into the Southern California market with a store in Indio. At present, Mathis Brothers Furniture is the largest furniture retailer in Southern California. Most recently, Mathis Brothers expanded into the Ontario Inland Valley, opening their ninth store.